Shipping Policy

Last Updated: July 4, 2026

At Greazen, we work with trusted manufacturing and fulfillment partners who produce and ship products directly to our customers (Direct-to-Consumer model).

Order Processing

• Orders are typically processed within 1–3 business days after successful payment.

• During peak seasons or promotional periods, processing may take slightly longer.

Shipping Time

• Estimated delivery time is 5–10 business days, depending on your location.

• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable) so you can monitor your shipment.

Damaged, Defective, or Misprinted Products

Customer satisfaction is important to us. If you receive a product that is:

• Damaged during transit,

• Defective,

• Incorrectly printed, or

• Different from what you ordered,

please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product

• Photos of the packaging (if damaged)

After verification with our manufacturing partner, we will provide an appropriate resolution, which may include a replacement or a full refund, depending on the issue.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Contact Us

For any shipping-related questions or product issues, please contact our customer support team with your order details. We will coordinate with our manufacturing partner to resolve your issue as quickly as possible.