🧭 Frequently Asked Questions (FAQ)

Welcome to GEARZEN’s Help Center!
Find answers to the most common questions about orders, shipping, returns, and more.

1. What is GEARZEN?

GEARZEN is your go-to online destination for premium lifestyle and fashion accessories. We bring you trendy, high-quality products designed to fit your daily needs — from stylish wearables to smart gadgets.

2. How do I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. You can pay securely using debit/credit cards, UPI, or Cash on Delivery (where available).

3. How long does delivery take?

Orders are usually delivered within 4–7 business days, depending on your location. You’ll receive a tracking link via email or SMS once your order ships.

4. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery on most products across India. Availability depends on your pin code and the item selected.

5. How can I track my order?

After your order is shipped, you’ll receive a tracking link via SMS or email. Click the link to check the live delivery status anytime.

6. What is your return & refund policy?

If you receive a defective, damaged, or incorrect product, you can request a return within 7 days of delivery.
Refunds are processed within 3–5 business days after the returned item is inspected.
👉 Check our Return & Refund Policy for more details.

7. Can I cancel my order?

You can cancel your order within 24 hours of placing it, as long as it hasn’t been shipped yet. Once shipped, cancellations aren’t possible — but you can still return the product after delivery.

8. What should I do if I receive the wrong or damaged item?

If your product arrives damaged or incorrect, please contact our support team within 48 hours of delivery.
We’ll replace or refund your item quickly — no worries!

9. Is my payment information safe on GEARZEN?

Absolutely! We use SSL encryption and secure payment gateways to ensure all your data and transactions are 100% safe and protected.

10. How do I contact customer support?

📍 Location: Dwarka, India
🌐 Website: gearzen.com
📧 Email: support@gearzen.com

Our support team is available Monday to Saturday, 10 AM – 6 PM.

11. Do you offer discounts or special offers?

Yes! We frequently run seasonal sales, combo deals, and cashback offers.
👉 Follow us on Instagram and Facebook to stay updated on exclusive discounts!

12. Can I change my shipping address after ordering?

If your order hasn’t shipped yet, contact our support team immediately to update your address. Once the order is dispatched, changes are not possible.

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